How we handle your data.

1. What data we collect

• Contact form submissions. When you use our contact form, we collect your name, email address, optional subject line, and message content.
• Usage data. If analytics cookies are accepted, we collect anonymous data about pages visited, session duration, and browser type. This data does not identify individuals.
• Cookie and consent data. We store your cookie preference choices in your browser's local storage. This does not leave your device unless you have also enabled analytics or advertising cookies.
• Voluntarily provided information. Any additional details you choose to include in messages or enquiries — such as your vehicle details or scheduling preferences.

2. How we use your data

• Responding to enquiries. Contact form submissions are used solely to reply to your message. We do not add you to any mailing list without explicit consent.
• Site improvement. Anonymous analytics data helps us understand which content is useful and how visitors navigate the site.
• Advertising (if consented). If you have accepted advertising cookies, limited data may be shared with platforms such as Google Ads to display relevant content when you visit other sites.
• Legal basis for processing. We process data based on legitimate interest (responding to enquiries), consent (cookies, analytics, advertising), and contractual necessity (service delivery).

3. Data sharing and third parties

• We do not sell personal data. Your data is never sold or rented to third parties for their own use.
• Analytics providers. If analytics storage is consented to, anonymised usage data may be processed by analytics service providers under data processing agreements.
• Advertising networks. If advertising cookies are consented to, limited data may be shared with advertising platforms (e.g. Google) for ad personalisation and measurement.
• Legal disclosure. We may disclose data if required by Japanese law or regulatory authorities.

4. Data protection and retention

• Storage security. Contact form data is handled over encrypted connections (HTTPS). We apply access controls and maintain only the data needed for the stated purpose.
• Retention periods. Enquiry messages are retained for up to 12 months after the last correspondence, then deleted. Anonymous analytics data may be retained longer in aggregated form.
• Breach notification. In the event of a data breach affecting personal data, we will notify affected individuals and relevant authorities as required by applicable law.

5. Your rights

• Right of access. You may request a copy of any personal data we hold about you.
• Right to rectification. If information we hold is inaccurate, you can ask us to correct it.
• Right to erasure. You may request deletion of your personal data, subject to our legal obligations.
• Right to data portability. Where applicable, you may request your data in a common machine-readable format.
• Right to object. You may object to processing based on legitimate interests at any time.
• Cookie consent. Cookie preferences can be changed at any time on our Cookie Policy page.

6. Policy updates

We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. The effective date at the top of this page indicates when it was last revised. Continued use of the site after a revision constitutes acceptance of the updated policy.